- Systems
- Mathematical Models, M/D/k queuing model, M/G/1 queue, GI/M/k queue, GI/G/1, M/G/k queue
- Distributions
- Birth-death process
- Balance equations
- Kendall’s notation
- Service disciplines
- Heavy traffic/diffusion approximations
- Parallel and Series
- Optimization
- Practical Examples
- Queueing networks
- Routing algorithms
- Mean field limits
- Fluid limits
